Payment Policy – Effective Date: March 25, 2025

At PRIMETOPIS, we strive to make your shopping experience as seamless and secure as possible. Our payment policy is designed to ensure that all transactions are processed efficiently and securely.

1. Accepted Payment Methods

We accept a variety of secure payment methods for your convenience. These include:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit card providers.

  • PayPal: A secure and widely used online payment method.

  • Other Payment Gateways: Depending on your location, we may offer additional payment options, such as Apple Pay or Google Pay.

All payments must be made in GBP (Great British Pound) unless otherwise stated.

2. Payment Process

  • Once you have added items to your shopping cart, you will proceed to the checkout page where you can select your preferred payment method.

  • After selecting your payment method, you will be asked to provide your payment details (e.g., credit card information or PayPal account details).

  • Once the payment is processed and confirmed, you will receive an order confirmation email with the details of your purchase.

  • Your order will be processed once your payment has been successfully completed.

3. Security of Payment Information

We use industry-standard encryption technology to protect your payment information. Your payment details are transmitted securely via an encrypted connection, ensuring that sensitive information such as credit card numbers and billing addresses remain confidential.

We never store your full credit card information. All payment details are handled through secure, third-party payment processors.

4. Payment Authorization

In some cases, your payment may need to be authorized before it is processed. This could involve additional steps, such as verifying your credit card details or confirming your identity. PRIMETOPIS reserves the right to cancel any order if there is an issue with payment authorization.

5. Failed or Declined Payments

If your payment is declined or cannot be processed, you will be notified during the checkout process. You may need to provide an alternative payment method or contact your payment provider to resolve the issue.

PRIMETOPIS reserves the right to cancel any order that does not have a successful payment. If there are any issues with processing your payment, please contact our customer support team for assistance.

6. Payment Errors or Discrepancies

In the event of an error with the payment processing, such as overcharging or undercharging, we will work to resolve the issue promptly. If you believe there has been an error in the payment process, please contact us as soon as possible at contact@primetopis.com or call 070 6476 4690.

7. Currency Conversion

All transactions on the PRIMETOPIS website are processed in GBP (Great British Pound). If your payment is made from a country using a different currency, your bank or payment provider will convert the transaction amount into the appropriate currency. Please be aware that additional fees or charges may apply based on the currency conversion rates and policies of your bank or payment provider.

8. Fraud Prevention

To protect against fraud, PRIMETOPIS reserves the right to verify your identity and payment information before processing your order. This may involve requesting additional documentation or confirming your payment details. We may also cancel an order if we suspect fraudulent activity or if your payment details do not match the provided billing information.

9. Sales Tax

Sales tax will be applied to your order based on the applicable laws of your delivery address. The tax rate will be calculated during the checkout process, and you will be informed of the amount before completing your purchase.

For international orders, please note that additional customs duties or taxes may be imposed by your country’s customs authority. These charges are the responsibility of the customer.

10. Payment Issues and Disputes

If you experience any issues with your payment or believe there has been an error or dispute, please contact us as soon as possible at contact@primetopis.com. We will do our best to assist you in resolving any concerns related to payments.

11. Contact Us

If you have any questions regarding our Payment Policy or encounter any issues during the payment process, please reach out to our customer support team: